Momence Review for Pilates Studios (2026)
Momence is a general-purpose wellness platform used by yoga studios, gyms, spas, dance schools, and fitness businesses of all kinds. It is not built for pilates specifically. The platform has a clean interface and a good feature set, but it is middle-of-the-road for pilates studios. There is nothing that clearly differentiates it for pilates. Pricing is not transparent and requires a demo call. Support has also become a concern since the platform was acquired by Club Essential Holdings. For studios that want a platform built with pilates in mind, StudioGrowth is a stronger option.
Momence started life as a platform called Ribbon, primarily used by yoga studios. It rebranded to Momence and expanded to serve a wider range of wellness businesses. The platform is now used by yoga studios, pilates studios, gyms, spas, dance schools, and other fitness businesses. It is a general wellness platform, not a pilates-specific one.
In 2024, Momence was acquired by Club Essential Holdings, a company that owns several fitness and club management software brands. This acquisition has changed the company’s direction and, according to user reviews, has had a noticeable impact on the support experience.
This review evaluates Momence specifically for pilates studios. We looked at how well it handles scheduling, support quality, and the needs of a growing pilates studio. We also reviewed real user feedback from Trustpilot and considered how it compares to pilates-specific alternatives.
Momence does not publish its pricing publicly. You need to book a demo call to get a quote. Based on independent sources and our pricing guide, Momence runs from $199 to $599+ per month depending on the features you need. This lack of pricing transparency is worth noting before you invest time in a demo.
The Club Essential Acquisition: What It Means for Pilates Studios
In 2024, Momence was acquired by Club Essential Holdings. Club Essential is a large fitness software company that owns several platforms across the gym and club management space. The acquisition gave Momence more resources and a larger parent company, but it has also changed how the platform operates.
Since the acquisition, user reviews have noted a shift in the support experience. Several studio owners report that the personal, responsive support that Momence was known for has become more corporate and less effective. This is a common pattern when smaller, founder-led software companies are acquired by larger holding companies.
Multiple user reviews since the acquisition note that support has become harder to access and less knowledgeable. The hands-on, personal support that Momence was known for appears to have changed following the Club Essential Holdings acquisition. If strong support is important to you, factor this into your decision.
Momence Pricing (2026)
Momence does not list its pricing publicly. You need to book a demo to get a quote. Based on our pilates studio software pricing guide and independent sources, here is what you can expect to pay.
| Plan | Monthly Price | Key Features | Good for Pilates? |
|---|---|---|---|
| Basic | ~$199/month | Core scheduling and booking features | Adequate for basic needs |
| Basic + Marketing Automation | ~$350/month | Everything in Basic, plus advanced marketing tools | Better for growing studios |
| Basic + Marketing + Ad Management | ~$420/month | Everything above, plus paid advertising management | For marketing-focused studios |
| Branded Mobile App Tier | $599+/month | Full feature set including a branded mobile app | Most complete for pilates |
Momence charges payment processing fees that are at the high end of the industry. These fees can make the total cost of Momence significantly higher than the monthly plan price suggests. When comparing costs, factor in your monthly transaction volume to get an accurate total cost. User reviews consistently flag processing fees as a major complaint.
How Momence Scores for Pilates Studios
We rated Momence on nine features that matter most to pilates studio owners. These are pilates-specific ratings, not general fitness software scores.
The Support Problem: What You Need to Know
Momence advertises 24/7 chat support, which sounds like a major advantage. In practice, the experience is more complicated than that.
The support model relies on call center agents who handle initial inquiries. These agents can help with basic questions, but they do not have deep product knowledge. When an issue goes beyond a simple FAQ, it gets escalated. And escalated issues often take days or even weeks to resolve, because they require engineering support.
This is a meaningful limitation for a pilates studio. If your booking system breaks on a Saturday morning before a full class schedule, you need a fast answer from someone who knows the product. A call center agent who logs the ticket and says someone will get back to you is not the same thing.
Momence’s 24/7 support is handled by call center agents. They can answer basic questions but cannot resolve technical issues. Anything beyond a simple fix gets escalated to engineering, which can take days or weeks. If you run a busy pilates studio and need fast, knowledgeable support, this is a significant risk to factor in.
This is reflected in the mixed Trustpilot reviews. Many positive reviews praise individual agents for being friendly and helpful with simple questions. But a pattern of negative reviews describes frustration with escalated issues that take too long to resolve, or problems that never get fixed at all.
A Generic Platform, Not a Pilates Platform
Momence is used by yoga studios, gyms, spas, dance schools, and wellness businesses of all kinds. It is a general wellness platform. Pilates is one of many verticals it serves, not the focus.
This matters because the features, workflows, and defaults in Momence are designed for the broadest possible use case. Pilates-specific needs like hybrid scheduling across group classes and private sessions, equipment tracking, and reformer-by-reformer management are not built into the core product. You can make Momence work for a pilates studio, but you are adapting a general tool rather than using one built for your needs.
Compare this to a platform like StudioGrowth, which is built specifically for boutique fitness studios including pilates. The difference shows up in the details: how the calendar handles mixed class types, how equipment capacity is managed, and how the client experience is designed around a pilates studio’s workflow.
Where Momence Does Well
Despite the limitations, Momence has genuine strengths. The interface is clean and modern. Setting up a schedule and taking bookings is straightforward. The marketing automation tools are solid, particularly on the higher-tier plans. The platform handles group classes and private appointments in the same calendar without major issues.
For a yoga studio or general wellness business, Momence is a capable platform. For a pilates studio, it is adequate but not exceptional. You will not find features missing, but you will also not find features built specifically for how a pilates studio operates.
What Works and What Does Not
What Works Well
- Clean, modern interface
- Good marketing automation tools
- Handles group and private scheduling
- Wide range of wellness business types
- Reasonable feature set at mid-range price
- Good online booking experience
Where It Falls Short for Pilates
- Not built for pilates specifically
- Pricing not transparent (demo required)
- High payment processing fees
- Support is call center model, not expert-led
- Technical issues can take days or weeks to resolve
- Post-acquisition support quality concerns
- No equipment or reformer tracking
- Branded app only on top-tier plan ($599+)
- Nothing that clearly stands out for pilates
What Real Users Say
“We just transitioned from Mindbody yesterday and the level of customer service and quick response during some glitches have been great. Brian was super helpful today and everyone is very responsive.”
“Having worked on both sides as a wellness clinic manager and as a Pilates and yoga instructor, I can honestly say this is the most seamless and unified platform for growing a business. It is intuitive and easy to navigate.”
“Extremely poor. Not worth switching to them. No onboarding despite their promises, terrible user experience. Bad user journey. Poor functionality. Low customisation. ZERO customer service.”
“Stay as far away from this company as possible. Hard sell from the manager, misleading contracts, and they squeeze in every add-on they can. Just sales people, no real support.”
“Momence is a great platform for running my business. I appreciate the ease of flow with setting up and maintaining all the background elements to my schedule, payments, reports, and more.”
Who Momence Is and Is Not For
A Reasonable Fit If You Are
- Running a yoga or general wellness studio
- Comfortable with non-transparent pricing
- Focused on marketing automation
- Running a simple pilates schedule
- Not dependent on fast technical support
Not the Best Fit If You
- Want software built for pilates
- Need fast, expert-level support
- Require equipment or reformer tracking
- Want transparent, upfront pricing
- Need a branded app without paying $599+/month
- Are sensitive to high processing fees
How Momence Compares to Alternatives
Momence sits in the middle of the market. It is more expensive than Mindbody’s entry-level plan, but less capable than pilates-specific platforms. Here is how it compares to the two most relevant alternatives for pilates studios.
| Feature | Momence | StudioGrowth | Mindbody |
|---|---|---|---|
| Starting Price | ~$199/month (demo required) | $159/month (transparent) | $99/month |
| Pricing Transparency | No (demo required) | Yes (published) | Partial |
| Built for Pilates | No (generic wellness) | Yes | No (generic fitness) |
| Support Model | Call center (escalation delays) | Expert-led, fast response | Mixed reviews |
| Branded Mobile App | $599+/month only | $150/month add-on | Add-on cost |
| Equipment Tracking | No | Yes | Partial |
| Marketing Automation | Strong (higher tiers) | Strong (Bloom+) | Ultimate plan only |
| Payment Processing Fees | High (industry high end) | Standard Stripe rate | Standard |
| Overall Pilates Rating | 3.5/5 | 4.6/5 | 3.6/5 |
For a pilates studio that wants a platform built with their workflow in mind, StudioGrowth is the more logical choice. It is cheaper to start, has transparent pricing, and is designed specifically for boutique fitness studios including pilates. Momence is a capable platform, but it is a general tool adapted for pilates rather than built for it.
Final Verdict
Momence is a capable platform that can handle a pilates studio’s basic needs. The interface is modern, the marketing tools are solid, and the scheduling works. But it is a generic wellness platform, not a pilates-specific one. There is nothing that clearly differentiates Momence for pilates studios.
The post-acquisition support concerns are worth taking seriously. If you run a busy studio and need fast, expert-level help when something breaks, the call center model with escalation delays is a real risk. The pricing also requires a demo call, which adds friction to the buying process.
If you are a yoga studio or general wellness business, Momence is a reasonable choice. If you run a pilates studio and want software built for your specific workflow, there are better options available.
Full Rating Breakdown
| Feature | Rating | Notes |
|---|---|---|
| Hybrid Scheduling | 4/5 ★★★★ | Handles group and private sessions adequately |
| Equipment and Room Scheduling | 3/5 ★★★ | Basic capacity management; no reformer tracking |
| Online Booking and Payments | 4/5 ★★★★ | Clean interface; but high processing fees |
| Client Management and Segmentation | 4/5 ★★★★ | Good CRM with segmentation tools |
| Marketing and Retention Tools | 4/5 ★★★★ | Strong marketing automation on higher tiers |
| Branded Mobile App | 3/5 ★★★ | Only available at $599+/month tier |
| Reporting and Analytics | 3/5 ★★★ | Adequate reports; not pilates-specific |
| Ease of Use and Onboarding | 4/5 ★★★★ | Clean interface; easy to learn |
| Customer Support | 3/5 ★★★ | Call center model; escalation delays for technical issues |
| Overall Average | 3.5/5 | Middle-of-the-road for pilates studios |